WhatsApp is growing beyond 2 billion users worldwide. This is making it the first choice to message and connect with your contacts – for personal or for business use. If you want to connect with your customers online business or want to connect with the brand, a virtual number for WhatsApp will help you like anything.
WhatsApp Virtual Number can be an important element in WhatsApp Commerce. If you are wondering how to get a virtual number for WhatsApp? Follow this blog further for instant setup and security.
Let us discuss everything about a virtual number for WhatsApp here.
A virtual number is a phone number that can be used on multiple devices simultaneously without any requirement of a physical SIM card. So, businesses can manage their WhatsApp communications very easily, without any regular phone line.
With a virtual WhatsApp number, you can make and receive calls, as well as send and receive messages directly through the app. These virtual numbers work on any internet-connected device supporting third-party apps.
Using a virtual phone number for WhatsApp allows you to handle customer inquiries and support seamlessly across all online platforms—whether it’s through your website, social media, or email.
As long as you’re connected to the internet, you can reply to customer questions and concerns from anywhere.
Set Up a Virtual Number for WhatsApp Business
You must have a WhatsApp Business account.
So, let us follow the steps below to get a VOIP number for WhatsApp.
1. Provider Selection: Searching and selecting a Reliable Virtual Number Provider
For starters, select a provider. Choosing a reputable company with positive reviews and a solid reputation in the market is a must.
Make sure to check the following:
Confidentiality: Ensure that the provider values data privacy and adheres to GDPR or similar regulations.
Uptime: Find providers high availability to minimize interruptions.
Customer Support: In case of any doubts, it must have responsive and efficient customer support.
2. Account Setup: Registration and Number Selection
Once you’ve chosen your provider:
Access the provider’s website or app.
Follow the registration steps, inputting details like name, email, and payment information.
Select the country or region.
Choose your number from the available list or opt for a customized number if the service allows.
Select a package and make the final payment.
3. Activation: Activating the Virtual Number and Ensuring Operationality
After setting up your account:
Check your email or SMS for an activation code.
Enter the code on the chosen provider to activate your number.
4. WhatsApp Verification
Now, with your virtual number for WhatsApp ready, it’s time to set it up in the app.
Start the signup process by entering the provided virtual number.
You’ll receive a verification code via SMS or call. Enter this code in WhatsApp Business.
Complete the setup by adding company details and other necessary information.
Note: The use of a virtual number for WhatsApp is not just a trend but a necessity today. With the above given steps, you can start your journey and develop a professional presence on WhatsApp Business.
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Features of a Virtual Number for WhatsApp Business
Automated Call Forwarding and Routing
Virtual numbers simplify communication by automatically diverting incoming calls to designated lines or employees, ensuring efficient handling and minimizing missed opportunities.
Interactive Voice Response (IVR)
With IVR capabilities, virtual numbers enhance customer experience by offering customized menus and routing options, allowing callers to navigate to the appropriate department or service effortlessly.
Caller Identification and Segmentation
Virtual numbers empower businesses to distinguish between different types of incoming calls based on the assigned number, permitting customized responses and personalized interactions for improved efficiency and customer satisfaction.
Cost-effective WhatsApp Business Integration
By utilizing a free virtual number, businesses can seamlessly integrate WhatsApp into their communication strategy without the need for additional SIM cards. This reduces overhead costs while expanding outreach to clients on a messaging platform.
Advantages of a Virtual Number for WhatsApp
Using a virtual number for WhatsApp offers various benefits for businesses. Let’s explore some of these.
Enhanced internal communication: By using a virtual phone number for WhatsApp, businesses can simplify internal communication, making it easy for teams to collaborate and coordinate their efforts.
Personalized customer experience: With a virtual number, you can provide a personalized customer experience by addressing customer queries promptly and offering tailored solutions.
Number masking: A virtual number allows businesses to mask their actual phone number when communicating with customers. This gives privacy and prevents customers from contacting you directly on your personal number.
Enhanced marketing ROI: WhatsApp is an efficient marketing tool, and with a virtual no, businesses can track and measure the ROI of their WhatsApp marketing campaign more effectively.
Improved business reach: With a virtual number, businesses can expand their reach and cater to customers from different locations. This can help develop the customer base and increase sales.
Comparison Between Free and Paid Virtual Numbers
Virtual numbers for WhatsApp can be either free or paid. Users can select according to their specific needs, budget, required features etc.
So, you can enjoy smooth communication by signing up for a free virtual number for WhatsApp and protect your privacy.
Experience flexible communication with a virtual number for WhatsApp free online – no personal number needed!
Feature
Free Virtual Numbers
Paid Virtual Numbers
Cost
Free
Subscription based or usage-based fees
Features
Basic texting and calling
Advanced features (call forwarding, CRM integration)
Reliability
Potentially less reliable
High reliability and uptime
Customer Support
Limited or no support
Robust customer support
Privacy
Can display ads/collect data
Better privacy protections
Customization
Limited customization
High level of customization
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Free vs. Paid Virtual Numbers for WhatsApp: Pros and Cons
Let us explore Pros and Cons of Free and Paid virtual numbers for WhatsApp here:
Improve Customer Support with Virtual Number for WhatsApp
Let’s talk about steps you can incorporate to enhance customer support using your virtual number for WhatsApp.
1. Customization and Branding
For startups, customize your WhatsApp business profile to reflect your brand identity. This includes adding your logo, company description in detail, and contact information to ensure a regular brand experience for customers.
2. Setting Up Automated Responses
The next step is implementing automated responses or WhatsApp chatbots to handle common queries and offer instant customer assistance. You can configure these automated solutions to provide relevant information based on keywords or predetermined triggers.
3. Monitoring and Analytics
Use WhatsApp’s built-in analytics tools or integrate with third-party analytics platforms to monitor performance metrics like response time, resolution rate, and customer satisfaction. Apply these insights to improve your customer support automation strategy continuously.
4. Integrating with CRM Systems
Integrate WhatsApp virtual numbers with a Customer Relationship Management (CRM) system to ensure smooth data management and tracking of customer interactions. This integration allows support agents to access customer information and history to provide personalized assistance.
WebMaxy WhatsApp Commerce for Customer Support
WebMaxy WhatsApp Commerce is an end-to-end WhatsApp Business API solution. By using strong chatbots, integrations, and customer intelligence features, it provides simplified sales, marketing, and customer support processes.
By using Webmaxy WhatsApp Commerce, you can:
Send customized messages: Our solution allows you to send transactional messages as well as promotional messages to your customers. These include automated product alerts, service recommendations, special offer notifications, etc. In addition to boosting customer support, these also help build long-lasting relationships.
Broadcast campaigns: The Broadcast feature allows you to create a WhatsApp broadcast list and campaigns conveniently. So, you can create and run WhatsApp Campaigns for every individual contact on WhatsApp. It also allows you to connect with your customers in their language and dialect. The result of this is stronger connections and better support.
Facilitate customer management: A key feature of WebMaxy WhatsApp Commerce is the Shared Team Inbox. It offers customer management and prospect communication. By allowing team collaboration, it also brings transparency and allows for more personalization. In other words, it helps you to manage conversations with ease.
All these advantages help businesses.
Wrapping It Up!
Virtual numbers for WhatsApp play a major role in modern communication. They offer numerous benefits for businesses and individual users alike, allowing for efficient and cost-effective communication.
With WebMaxy WhatsApp Commerce, you can use features like custom notifications, bulk WhatsApp broadcast, shared team inbox, and more to effectively manage business conversations and make the most of your virtual number for WhatsApp.
So, get your virtual number for WhatsApp and manage conversations with ease! Be connected securely by getting your virtual number for WhatsApp online in minutes!
For more clarifications and information, you can mail us at: info@webmaxy.co.
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Frequently Asked Questions
What is a virtual number for WhatsApp business?
A virtual number for WhatsApp Business is a phone number that allows businesses to communicate with customers via WhatsApp without need of a physical SIM card.
How can I obtain a virtual number for WhatsApp business?
You can obtain a virtual WhatsApp Business number through various online services or providers specializing in offering virtual phone numbers.
Are there any specific providers or services that offer virtual numbers for WhatsApp business?
Yes. Some of the ones that you can use include DialerHQ, Twilio, and Freshdesk. Some other leading providers are Teloz, Callhippo, Mightycall, TextNow, RingCentral, CloudTalk, and 2ndLine.
What are the costs associated with obtaining and using a virtual number for WhatsApp Business?
Costs for obtaining and using a virtual number for WhatsApp Business vary depending on the provider and the features included, ranging from monthly subscriptions to per-minute usage fees. The average price for obtaining it typically ranges from $10 to $30 per month, depending on the provider and included features.
How secure is it to use a virtual number for WhatsApp Business?
Using a virtual mobile number for WhatsApp Business can enhance security by keeping personal and business communication separate. That said, it’s essential to choose reputable providers and implement additional security measures to safeguard sensitive information.
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